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Good Afternoon Paul,
I would just like to apologise publicly for the poor service you have received with this order at E3D-Online.
this is my fault, I was waiting to see that this was resolved here first I will reply via email today however looking at the pictures...
Hi we suggest that you Hot Tighten at 285ºC so 100ºC is far too low and would account for the nozzle unscrewing.
This is the same packaging as you would get from us directly. The only difference would be that it would be in a brown box with E3D...
I can confirm that 3DMakerWorld are a genuine reseller.
3D Printing Technical Support Agent
We are currently recruiting for a 3D Printer Technical Support Agent to join our Customer Support Team at our...
Thanks for this information.
I have looked into it and I can see that you spoke to my colleague Lawson, regrettably you did not...
HI Kanedias, if you can let me know your ticket number I can have a look into this for you.
E3D Customer Support Manager
Good Afternoon, the correct side to screw it into is the side with the two screw holes, uppermost in your first picture, as this means that the...
Good Morning MakerBro,
If you email email@example.com we will get this sorted for you.
Customer Service Manager
I have just sent you an email.
Hi Hammy, Sorry I have not been on the forum for a while so I didn't see your message.
As soon as your BigBox was shipped on our system you...
Hi Guys, as you may know I am the customer service manager here at E3D, I work with Sanjay.
Sanjay is off ill at the moment but I have just...
Or you can email me about it, I deal with shipping matters. Support@E3D-Online.com