Recent Content by Dan Halsall

  1. Dan Halsall
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    Bad Customer experience with E3D

    Good Afternoon Paul, I would just like to apologise publicly for the poor service you have received with this order at E3D-Online. Our internal...
    Post by: Dan Halsall, Dec 7, 2017 in forum: Feedback
  2. Dan Halsall
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    Titan Aero Drive gear and bearing alignment

    Hi Martin, this is my fault, I was waiting to see that this was resolved here first I will reply via email today however looking at the pictures...
    Post by: Dan Halsall, Jun 28, 2017 in forum: Titan
  3. Dan Halsall
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    Nozzle on brand new E3D v6 unscrews during each print

    Hi we suggest that you Hot Tighten at 285ºC so 100ºC is far too low and would account for the nozzle unscrewing.
    Post by: Dan Halsall, Jun 19, 2017 in forum: E3D-v6 and Lite6
  4. Dan Halsall
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    Did I get an authentic E3D v6, or a cheap clone?

    Hi Randino, This is the same packaging as you would get from us directly. The only difference would be that it would be in a brown box with E3D...
    Post by: Dan Halsall, Mar 22, 2017 in forum: E3D-v6 and Lite6
  5. Dan Halsall
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    Did I get an authentic E3D v6, or a cheap clone?

    I can confirm that 3DMakerWorld are a genuine reseller.
    Post by: Dan Halsall, Mar 22, 2017 in forum: E3D-v6 and Lite6
  6. Dan Halsall
    Thread

    E3D is Hiring: 3D Printing Technical Support Agent

    3D Printing Technical Support Agent We are currently recruiting for a 3D Printer Technical Support Agent to join our Customer Support Team at our...
    Thread by: Dan Halsall, Mar 15, 2017, 1 replies, in forum: General
  7. Dan Halsall
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    Source for Bowden Collets?

    Hi David, Thanks for this information. I have looked into it and I can see that you spoke to my colleague Lawson, regrettably you did not...
    Post by: Dan Halsall, Jan 20, 2017 in forum: Calibration, Help, and Troubleshooting
  8. Dan Halsall
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    Source for Bowden Collets?

    HI Kanedias, if you can let me know your ticket number I can have a look into this for you. Dan E3D Customer Support Manager
    Post by: Dan Halsall, Jan 19, 2017 in forum: Calibration, Help, and Troubleshooting
  9. Dan Halsall
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    Which side should I Screw Nozzle into the Heater Block?

    Good Afternoon, the correct side to screw it into is the side with the two screw holes, uppermost in your first picture, as this means that the...
    Post by: Dan Halsall, Jan 12, 2017 in forum: E3D-v6 and Lite6
  10. Dan Halsall
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    Bought E3D Lite - clogged - thermistor broken

    Good Morning MakerBro, If you email support@e3d-online.com we will get this sorted for you. Dan Customer Service Manager
    Post by: Dan Halsall, Dec 19, 2016 in forum: E3D-v6 and Lite6
  11. Dan Halsall
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    *Unofficial* Pre-Order Shipping Notification Thread

    Hi Julian I have just sent you an email. Cheers Dan
    Post by: Dan Halsall, Aug 2, 2016 in forum: BigBox General Chat
  12. Dan Halsall
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    *Unofficial* Pre-Order Shipping Notification Thread

    Hi Hammy, Sorry I have not been on the forum for a while so I didn't see your message. As soon as your BigBox was shipped on our system you...
    Post by: Dan Halsall, Jul 29, 2016 in forum: BigBox General Chat
  13. Dan Halsall
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    E3D Everyday PLA/ABS

    Hi Guys, as you may know I am the customer service manager here at E3D, I work with Sanjay. Sanjay is off ill at the moment but I have just...
    Post by: Dan Halsall, Jul 29, 2016 in forum: Filament
  14. Dan Halsall
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    *Unofficial* Pre-Order Shipping Notification Thread

    Or you can email me about it, I deal with shipping matters. Support@E3D-Online.com
    Post by: Dan Halsall, Jul 21, 2016 in forum: BigBox General Chat