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Thanks for the follow up Daniel, I did receive an email and I did send another reply.
Yes that is definitely not correct on mine then. I will take all the gears off mine and see if it will run with just the stepper motor to help...
As mentioned above I have tried sending an email with no response back yet. I can't see how filament tension would effect it from doing this...
The extruder seems to jam up internally at the same physical spot in both directions (although it does make it more than 1 rotation on the...