I'm sorry you had a bad experience. My printer was received by myself July 7th so roughly the same time as you. I had a few set backs, couple of missing bearings and sadly a cracked panel. All replaced by E3D 24hr courier the next day. I cannot fault the customer service. My only experience building a 3d printer before this was a Prusa i3, so nothing this big or of such complexity. Im a 3d artist by trade, I had no prior knowledge in engineering to aid me in my endeavour, pretty much a newbie. My experience building my Bigbox was that of mind bending enjoyment. I've loved every part of this build and met some amazingly talented people along the way. The manual is not that complicated as long as you read ahead and have a eye for detail. Any questions I had were met with enthusiasm by a fantastic online community, my thanks to those people. I love my printer, I've learned so much. Building it myself has made me a smarter person. I feel a glow of pride every time I look at it in my workshop. Greg and his team are talented people for designing such a great machine and making it affordable. I for one can't wait to see what the future holds.