Email sent to BigBox Support <firstname.lastname@example.org> Hey guys. I am getting very frustrated with the lack of help or support for my big box. I have received wrong parts, missing parts, bad parts, (rumba and raspberry pi.). I ordered the raspberry pi on my own and replaced it. The build manual is incomplete and not accurate and does not seem to being updated. I have the bigbox working now finally and octoprint up and and running and can control the bigbox through otcoprint. The bigbox however will not recognize that there is an SD CARD inserted yet, I can browse through the sd card on the LCD. I can not print from the SD from the LCD. I can load a file to print in octoprint from the SD and when i Print it goes through the motions of printing benchy but does not extrude any filament. I am asking again. after asking here and on the forum without resolve. Will someone please take the time to help me get my bigbox up and running instead of just taking up a lot of space on my bench? Please? Can you help through skype? or teamviewer? I have a webcam and the cam on the printer. Please?