SOLVED bigbox fails to stay on for more than 10 seconds

Discussion in 'Calibration, Help, and Troubleshooting' started by A Dragon In A Pie Costume, Aug 4, 2016.

  1. A Dragon In A Pie Costume

    A Dragon In A Pie Costume Well-Known Member

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    i tried using a different cable, opening the bottom, reconnecting the connections, nothing... LCD works fine and all, motors all work, fuse still intact... help?
     
  2. Bluemalu

    Bluemalu Well-Known Member

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    Could be the Raspberry Pi if you have one having an issue, does the BB LCD screen reset (ie go to another page and then see if the LCD screen resets showing version number etc.)

    Try disconnecting RPI to see if it's causing an issue.
     
  3. A Dragon In A Pie Costume

    A Dragon In A Pie Costume Well-Known Member

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    no rpi, and it straight up shuts off, it works fine and than as if someone unplugged it...
     
  4. Bluemalu

    Bluemalu Well-Known Member

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    Some basic questions to help us figure out the issue.

    (0) What is your BigBox version (1.0/1.1, head type etc. pre-built or built yourself).
    (1) Has it worked before ie is this a new fault.
    (2) If it was working before, what was changed - firmware update etc.
    (3) When you say shuts off, what do you mean by that, the screen goes dark and the system locks up, do all the lights on the motherboard (rumba) go off or flicker.
    (4) Possibly try plugging in to the USB Port on the RUMBA from a computer and see it it can provide the +5V supply for the RUMBA.
    (5) Does the cooling fan above the RUMBA (one connected to upper base section that is removable) stop as well.

    My apologies if the questions seem a bit condescending but I'm not sure of your experience with electronics.
     
  5. A Dragon In A Pie Costume

    A Dragon In A Pie Costume Well-Known Member

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    0) 1.1 dual hybrid non titan
    1) worked before
    2) nothing was changed
    3) it literally powers off, PSU fan turns off and so does everything else
    4) i dont have usb tybe b cable(it is b?) on hand
    5) yes it does
    and i did manage to solve by replugging the wires going from the iec to the psu
     
  6. mike01hu

    mike01hu Well-Known Member

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    Remove all the 24V connections from the power supply and tape them out of the way, then switch on the main power; this will fire up the power supply and see if that continues to shut down and, if it does, the power supply is faulty,
     
  7. A Dragon In A Pie Costume

    A Dragon In A Pie Costume Well-Known Member

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    it wasnt the psu, the iec socket connections were to blame, thanks anyways
     
    mike01hu likes this.

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