Delivery- Wrong and missing products

Discussion in 'Feedback' started by davidlee9023, Oct 10, 2014.

  1. davidlee9023

    davidlee9023 New Member

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    I just got your products what I ordered.

    There are wrong items. in there

    My order number is 1009664

    I ordered 2X 3mm bowden full kit,2x 1.75mm bowden full kit

    But you sent to me one 3mm bowden full kit 2x1.75mm bowden full kit ,1.75mm direct extruder.

    Moreover 2x 1.75mm bowden kit There are no connectors(couplering?) between extruder and boden guide tube .

    I attached photo.

    Please reply to me ASAP!
     

    Attached Files:

  2. Eaglezsoar

    Eaglezsoar Administrator

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    When you have this kind of problem, please send an email to
    support@e3d-online.com

    You would usually get a faster response, I send your forum message to the support email so you should be hearing back soon.
     
  3. naughtyhorse

    naughtyhorse New Member

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    I too was shipped a hot end missing a coupling.
    I tried contacting directly a couple of weeks ago, no response.
    c'mon guy's the product is great, decent support isn't exactly rocket science!
    (unless you are supporting the ISS or something)
     
  4. Eaglezsoar

    Eaglezsoar Administrator

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    You sent a message to the support email address and it was ignored? That has not been my experience.
     
  5. Sanjay

    Sanjay Administrator
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    naughtyhorse,

    I have no record of any email from your email address as registered with this forum, if you get in touch through the contact-us page then I'll rectify whatever is wrong. Sorry if anything was missing from your order.
     

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