A short story... After building my i3 and playing for a while, the cheap hot end decided to spew plastic all over the place. I decided to do an internet search for a decent hot end. The E3D stuff grabbed my attention, so decided to order one to try it. When I got to the E3D website, I saw the v6 was just released and noticed a message telling me there would be a 7 - 10 day wait. I decided to go ahead and order, prepared to wait for the latest version. That was in the early hours of 30/05/14. Later that morning, I got an email to say my item was shipped and today (31st) at 9.45am, the postman knocked my door and handed me a E3D-V6! Now that's service! About an hour later, the V6 was installed, calibrated (roughly) and tested. I have to say that I am so impressed that it's hard to find the words. My first PLA print was way better than any others that I've done (I've been printing everything in PLA since building the i3 about 4 months ago). My first test print was a gear wheel that gave problems with my old hot end. The only bad thing I can possibly find to say is that I finished the complimentary Haribo sweets before I'd finished the upgrade. :roll: My faith in customer service has now been restored! Many thanks to the guys who make this all possible!