Help: Missing Part

Discussion in 'Calibration, Help, and Troubleshooting' started by Henry feldman, Feb 22, 2016.

  1. Henry feldman

    Henry feldman Well-Known Member

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    Not sure who to contact. My BigBox dual is missing one of the extruder-idler parts.

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  2. elmoret

    elmoret Administrator

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    Send an email to support@bigbox-3d.com. You can proceed with your assembly without it and just add it on once you're finished.
     
  3. Henry feldman

    Henry feldman Well-Known Member

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    I definitely went on, couldn't remember the email address. thanks.
     
  4. hangsta

    hangsta Member

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    Weird. I am also missing that part in my BigBox Dual package. I might just print another one on my Printrbot if you guys could provide the .stl. Are the printed parts files available yet?
     
  5. Kanedias

    Kanedias Well-Known Member

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    Update 23 emailed on 23rd December has a link to the stls
     
  6. Henry feldman

    Henry feldman Well-Known Member

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    I was tempted to put together the machine as a single (i.e. non-functional second extruder) then print out the part, but given that it arrived in 3 days via fedex, it was just easier to get the part sent.
     
  7. Sgllama

    Sgllama Active Member

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    My Dual kit is also missing the same part (I've just emailed support about it). Will soldier on without in the meantime :)
     
  8. Henry feldman

    Henry feldman Well-Known Member

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    The good news is that there are tons of other tiny assemblies to keep you occupied in the meantime...
     
  9. Henry feldman

    Henry feldman Well-Known Member

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    Oh, wait, I beat you. I just found my second missing part. THE ENTIRE BACK FRAME! The little idler, sure, it's the size of a stick of gum and is easy to leave out, but this is the size of a large poster on a wall... (already emailed...)
     
  10. Sgllama

    Sgllama Active Member

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    Ok, you win - I hope!
     
  11. Sgllama

    Sgllama Active Member

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    Oh dear, guess what I found as we went over the BOM for the acrylic parts this morning... Yup, a missing back frame! We'd done a visual inspection of all the acrylic pieces yesterday, because I'd spotted a crack in the heated bed bottom (which support were emailed about y'day), but hadn't noticed until this morning that we'd not ticked off the back frame on the BOM!
     
  12. Archania

    Archania Well-Known Member

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    hmm sounds like with their rush to get the orders out they are slipping a little. Hope they correct this issue. Seems to be a recurring thing recently.
     
  13. Sgllama

    Sgllama Active Member

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    My replacement parts arrived today, very carefully packed. Onwards.
     

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