Hemera tooth gear broken.

Discussion in 'E3D-v6 and Lite6' started by Mohcine, Nov 6, 2020.

  1. Mohcine

    Mohcine Member

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    Hi E3D,

    my Hemera was working well but since few days I am facing extrusion randomly stop.
    I have opened my Hemera and I have found that there are three teeths broken on gear pulley.
    My extrusion problem is surrely due to that.
    So I am asking for a replacement under warranty.

    Best regards.
    M. Bassir
    Hemera_tooth_gear_broken.png
     
  2. Mohcine

    Mohcine Member

    Joined:
    Jan 18, 2020
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    Hi everybody,

    I want to say here thanks to E3D which has decide to solve my problem by replacing the entire unit.
    Great support.

    Best regards.
     

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