Just want to make it clear that I was not asked whether or not pictures of the HotEnd I sent in should be posted on to the forums. I would of course have said yes if I was asked, just that my username was left out. Just letting you guys at E3D know Time to answer questions! Thank you, I'm still waiting for the parts but the customer support so far has been really good. I have now invested in a set of these. There is clearly space between the nozzle and heat break. It is not tightened against the heat block. You are completely entitled to your own opinion. But you're really not helping anybody with this post are you? Quite the opposite I think. Now we all agree that E3D has great customer support, they really do, but now that you've posted pictures of the hotend I think it would be suitable to disclose the email you sent me. I've never seen such transparency through customer support, awesome! BUT (someone has to do it), you wrote "Replace it for you with an assembled and tested one", but instead you replaced the specific parts which you diagnosed to be faulty. Not exactly what you wrote, and I know I'm really nitpicking here but I don't think you should promise something which you can't keep. I don't mind, others might, just friendly advice here oh and I don't know if you tested it with the new parts, did you?