Missing parts: X pulley and some grub screws

Discussion in 'Calibration, Help, and Troubleshooting' started by Pierce, Feb 29, 2016.

  1. Pierce

    Pierce Well-Known Member

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    Hey I am missing one of the x pulley's GT2 things and also the grub screws for my dual extruder to hold/adjust the hot ends, should have been in the stretch missing items box but it wasn't in the little bag in there.

    Emailed support (support@bigbox-3d.com)on Saturday and Sunday but no response yet, what is the estimated time to reply anyone know? They have had a full working day and I am worried I have emailed the wrong mailbox or something stupid and my build is on hold for no reason etc...
     
  2. Henry feldman

    Henry feldman Well-Known Member

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    They have been quite quick to get back, although I suspect today was a big wrench in the works due to the whole acrylic thing.
     
  3. Pierce

    Pierce Well-Known Member

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    Thanks Henry, I'll wait until tomorrow and then email again. Just saw the email going out, feel lucky that all my acrylic arrived in one piece!
     
  4. Pierce

    Pierce Well-Known Member

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    Have emailed again this morning to see if I can get a reply or update on the few missing pieces
     
  5. Pierce

    Pierce Well-Known Member

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    Follow up email seemed to do the trick, should be sent out today
     
  6. Pierce

    Pierce Well-Known Member

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    Parts arrived next day in UK for anyone that finds this
     
  7. Henry feldman

    Henry feldman Well-Known Member

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    It's also been about 24-36 hours to the US.
     

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