Need Help With Missing Parts!

Discussion in 'Build Help' started by Devon, Aug 9, 2016.

  1. Devon

    Devon Member

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    Hello, I was speaking with a member from the E3D team in regards to some missing parts and they sent me to the forum page to see if somebody can help me out! I am missing some printed parts for my big box pro build and I am nearly complete. What I am missing is the printed parts needed for the spool carrier clamp as well as 4 z axis top caps.

    Any help would be greatly appreciated! Thanks a lot!
     
  2. moshen

    moshen Well-Known Member

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    Where are you located? If you happen to be in the San Francisco Bay Area I'd be happy to print them for you.
     
  3. Devon

    Devon Member

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    I am in Canada, but I can pay for the shipment that is not a problem. It would be great if you can print these parts for me as E3D does not provide them.
     
  4. moshen

    moshen Well-Known Member

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    I think I will let someone from Canada reply, as I think it will be much quicker to ship. So E3D forgot to include those parts but they will not ship to you? I had a some missing parts with my BB and E3D was able to ship to me.
     
  5. Devon

    Devon Member

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    Hi Moshen, would you still be able to print 4 z axis top caps for me? I found a solution for the spool clamp but I cannot get a hold of any top caps so I will need them to be printed by somebody. Please let me know what how much this will cost and I have no issue getting this shipped to my location in Canada. Thanks a lot for the consideration
     
  6. moshen

    moshen Well-Known Member

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    I'll work this out over PM with you..
     
  7. elmoret

    elmoret Administrator

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    Just to clarify, you bought a BigBox, and they didn't send you all the parts, so they sent you to the forum to ask people to help you? Is that right?
     
  8. moshen

    moshen Well-Known Member

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    That's what he claims even in PM. If that's true I'm disappointed with the support from BigBox team. Perhaps there's another side to the story, but either way I will send him the parts.
     
  9. Greg Holloway

    Greg Holloway Administrator
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    We send missing parts out, I have no problem with and do do just that.....
     
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  10. moshen

    moshen Well-Known Member

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    Yes, I can attest my own experience with E3D/BigBox support has been stellar. :D
     
  11. Mark_T

    Mark_T Well-Known Member

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    I think the OP needs to add a bit more detail to this thread.

    E3D have always stepped up to sort out any missing part issues so what exactly was different in this case?
     

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