Warranty? Bad parts

Discussion in 'General' started by Jess, Sep 21, 2015.

  1. Jess

    Jess Member

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    Does anyone know how to get a hold of someone in the warranty side? I have 3 new hot-ends that easily stripped hex screws and one brass nozzle broke while putting together. Trash. Weak parts or a bad batch was given to the re seller I went to.
     
  2. Mike Kelly

    Mike Kelly Volunteer

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  3. Jess

    Jess Member

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    I've already sent an email via the Email Form. I have emailed the support email address too. No response.
     
  4. Jess

    Jess Member

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  5. Mike Kelly

    Mike Kelly Volunteer

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    Work with makerfarm.

    What leads you to believe there was a defect in the part? Did you follow the assembly instructions?
     

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